The amount of goodwill credits that you have accumulated through your interactions with stakeholders in your business accrues trust, just like a bank account. This is known as Trust Capital, an intangible asset that enables and supports other intangible assets such as people capital and information capital to work more effectively.
When you generate optimal trust credits, it enables your organisation to operate with greater efficiency and speed through improved synergies across the company and within groups. Often, business leaders don’t fully appreciate how much trust capital they have accrued and what they need to do to optimise their trust capital into something more beneficial for the company such as more employee accountability, faster decision making or better collaboration between units.
Discover whether your trust capital score is helping your organisation move fast through change or inhibiting it.
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