Introduction to Trust

Introduction to Trust  

Leading in a world of rapid change and complexity demands faster strategic adaptation and execution to ensure continued business success.  

Yet, many CEOs are exasperated when their executive team struggle to agree on the strategic direction or fail to execute.  Slow decision-making, self-interest and turf wars get in the way of progress.  

While on the other hand, some CEOs and HR directors believe there has to be a better way to provide more support for leaders to improve stability to employees in the midst of change.

When is an Introduction to Trust Required?

There are many events that may trigger the need for an Introduction to Trust Roundtable including:

  • Integrating merged or acquired businesses.
  • New executive team.
  • Increasing an organisation’s capability to focus and prioritise on strategic plans.
  • Transitioning an executive or management team from operating as a group to a high-performance team.
  • Merging functions or business units.
  • Partnering in a joint venture or other external link-up.
  • Improving efficient operations across organisation boundaries.
  • Creating a “one firm focus.”
  • Reviewing the strategy in a new light or the need to disrupt strategic conversations.
  • Reducing contracting with outside firms and increasing in-house collaboration.
  • Moving from a shareholder focus to a stakeholder focus.
  • Improving relationships both internally and externally.
  • Some executives are acting in a way that is destroying trust.

What We Do

boat-867218_640Successful partnerships or collaborations are built on trust.  Trust is essential for accomplishing mission-critical work.  Improving trust reduces friction and improves efficiency.  It stops you from being grounded, unable to change.

We help the executive team identify potential roadblocks that need to change going forward – whether that’s aligning interests between department leaders, building more trust between executive team members, identifying organisation systems that inhibit collaboration or improving communication of the company purpose.  The workshop also helps executives get clear on whether improving trust levels is something they believe needs to occur for future success.

How We Do It

Trust issues are often hidden under the surface.  It’s difficult to recognise how its impacting performance, why it may be missing and even how to talk about openly.

Through a safe and strategic focused roundtable, Marie-Claire Ross expertly guides the conversation to help executives understand where trust issues are occurring.  The roundtable format is flexible to meet the needs of participants and the duration can be from 90 minutes to a full day.  The elements may consist of:

  • Pre-roundtable diagnostic to undertake a robust analysis of trust issues among relevant agents and the current state of the organisation.
  • Short insights presentation on the role of trust and how it helps deliver on the company’s strategy/culture/commitments.


  • Specific organisational challenges and how to address them.
  • Potential roadblocks that are causing staff frustration and blocking success.
  • Types of relationships required throughout the organisation for productive collaboration.
  • Strategies on how to start increasing alignment and improve collaboration moving forward.
  • Set the platform as to optimal trust levels required for future business success.

Workshop Promises

  • A practical and honest conversation where business leaders can openly discuss where trust issues are impacting on successful strategy implementation (whether at an organisational, leadership or team level).
  • An opportunity for the executive team to resolve trust issues within the group (no matter how small) and start increasing unity and alignment of interests.
  • Having someone external to flag and uncover issues.  It also tests the calibre of the executive team and provides the CEO or HR Director with an external opinion as to whether an executive team member is a team player. 

The outcome is the roundtable actually identifies the symptoms of distrust and ways to address it, rather than an ineffective focus on systemic root causes.

Download more information about Introduction to Trust here.


Marie-Claire Ross is the founder of Trustologie has been helping business leaders improve their ability to influence through trust leadership communication since 2003 through consulting, workshops, induction training programs, as well as through her book (Transform your Safety Communication) and DVD training programs.  

If you are in the midst of a mission-critical initiative and believe that enhancing trust would serve transformational change, call Marie-Claire on 03 9696 8810 or email the office on



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